Privacy · Terms · Shipping · Refunds · Delivery Protection
Last updated: November 2, 2026
SunUp is an online store selling the SunUp Wake-Up System. Our website is heysunup.com. When you shop with us, you share personal information with us. This policy explains exactly what we collect, why we collect it, and how we protect it.
When you place an order we collect your name, email address, shipping address, phone number, and payment information. Payment details are processed securely by Stripe. We never see or store your full credit card number.
When you visit our website we automatically collect your IP address, browser type, pages visited, and time spent on the site. We use cookies to make this work.
We collect your information to process and ship your order, send you order confirmation and tracking updates, respond to your questions, and improve our store experience. We do not sell your personal information to anyone. Ever.
To fulfil your order we share your shipping address and name with our fulfilment supplier so your order can be packed and shipped directly to you. We may use email marketing tools like Klaviyo or Mailchimp to send you updates. We use Meta (Facebook and Instagram) advertising tools which may use cookies to show you relevant ads. All third parties we work with are required to protect your data under their own privacy policies.
Our store uses cookies. Cookies are small files stored on your device. We use them to keep items in your cart, remember your preferences, and analyse how people use our site. You can turn cookies off in your browser settings at any time. Some parts of our store may not work properly if you do.
You have the right to see what data we hold about you, ask us to correct it, ask us to delete it, and opt out of marketing emails at any time. To exercise any of these rights email us at support@heysunup.com.
If you are in the European Union or United Kingdom you have additional rights under GDPR. If you are in California you have additional rights under CCPA. We honour all of these rights on request.
We keep your order information for as long as required by law and for up to 5 years for tax and accounting purposes.
If we change this policy we will update the date at the top of this page and notify customers by email where required by law.
Questions? Email support@heysunup.com
Last updated: November 2, 2026
By visiting our website and placing an order you agree to these terms. Please read them carefully.
SunUp sells the SunUp Wake-Up System online. References to "we," "us," and "our" mean SunUp. References to "you" mean the customer.
When you place an order you confirm that you are at least 18 years old, the information you provide is accurate and complete, and you are authorised to use the payment method you provide. We reserve the right to cancel or refuse any order at our discretion, including if we suspect fraud or if a product is out of stock. If we cancel your order we will refund you in full.
All prices are shown in the currency of your region at checkout. Prices may change at any time without notice. The price shown at the time you complete checkout is the price you pay.
Delivery times are estimates only. We are not responsible for delays caused by postal services, weather, or other circumstances outside our control. By placing an order you acknowledge that delivery times are estimates and not guarantees. See our Shipping Policy for full details.
We make every effort to accurately display our products. Colours may appear slightly different on different screens. Product images are for illustration purposes. Minor variations in the physical product do not constitute a defect.
Our refund and return process is described in our Refund Policy. We honour all consumer rights required by the laws of Canada, the United States, the United Kingdom, and Australia.
To the fullest extent permitted by law, SunUp is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability to you for any claim shall not exceed the amount you paid for your order. Our products are comfort and support items. They are not medical devices. They are not a substitute for medical advice. If you have a medical condition please consult your healthcare provider before using our product.
All content on this website including text, images, logos, and videos is owned by SunUp or used with permission. You may not copy, reproduce, or use our content without written permission.
These terms are governed by the laws of Canada. Any disputes will be resolved under Canadian jurisdiction unless local consumer law in your country requires otherwise.
We may update these terms at any time. The updated version will be posted on this page with a new date. Continued use of our site after changes means you accept the updated terms.
Questions about these terms? Email support@heysunup.com
Last updated: November 2, 2026
SunUp ships to the United States. All orders are fulfilled by our trusted supply partner and shipped directly to your door. Shipping is free and every order is tracked. You will receive an email confirmation when your order is placed and a separate shipping notification once your order is on its way.
Estimated delivery time:
United States — 8 to 14 days after you order
Your System comes in 2 boxes, the sunrise clock and the wake band. They may arrive on different days.
These are estimates only. Delivery times are not guaranteed. Delays can occur due to public holidays, or high volume periods outside our control. By placing an order you confirm you have read and understood these delivery timeframes.
We work with international fulfilment partners to keep our prices low for you. Every order is fully tracked so you always know where your package is.
Once your order ships you will receive a tracking number by email. Please allow 2 to 4 business days for tracking to activate after your shipping notification arrives.
If your order has not arrived within 30 days of your shipping notification please contact us at support@heysunup.com. We will either resend your order or issue a full refund.
Please double check your shipping address before completing checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error immediately after ordering email us right away and we will do our best to correct it before the order ships.
If your order arrives damaged please email us within 7 days of delivery with a photo of the damage. We will send a replacement or issue a full refund. No questions asked.
Shipping questions? Email support@heysunup.com and we will respond within 24 hours on business days.
Last updated: November 2, 2026
Use the System as set up. If you do not get up easier in 60 mornings, we give back every cent. You get a full refund of what you paid.
Your 60 mornings start the day your System is delivered.
Email support@heysunup.com with your order number and tell us you want your money back. We refund the full amount to the card you paid with. Your bank may take a few days to show it.
If the clock or the band stops working within 1 year of delivery, email us. We send a replacement, free.
See our Shipping Policy. We either resend your order or issue a full refund.
Email us before your order ships and we will cancel it and refund you in full.
Questions? Email support@heysunup.com
Last updated: November 2, 2026
SunUp Delivery Protection is an optional $3.95 add-on at checkout. It is never added unless you tick the box. It is a service we provide ourselves. It is not insurance.
If your package is lost in transit and never delivered, we send a new one or refund you (see Shipping Policy).
If an item arrives damaged, we replace it (see Shipping Policy).
| Situation | Without Delivery Protection | With Delivery Protection |
|---|---|---|
| Tracking says delivered, but the package is missing or stolen | We open a carrier claim and help where we can | We send a new one right away |
| Package lost in transit | New one or refund after we check with the carrier | We send a new one right away, without waiting for the carrier |
| Package arrives damaged | Replacement after you send a photo | Replacement after you send a photo |
Email support@heysunup.com within 7 days of the delivery date shown in tracking (or, for a lost package, once 30 days have passed since it shipped).
Include your order number. For damage, add a photo.
We reply within 48 hours on business days and send the replacement at no cost.
It covers the items in the order it was bought with, including add-ons accepted after checkout.
One replacement per item per order.
It doesn't cover a wrong address entered at checkout.
It isn't refundable once your order ships. If we cancel your order before it ships, we refund it.
SunUp · Edmonton, Alberta, Canada · support@heysunup.com